Just days after users reported their Chromebooks crashing when using an external monitor, a fix appears to have arrived. The issue was causing the monitor to randomly go black with the only recovery being a total restart of the Chromebook.
Yesterday afternoon the bug report, found here, was marked as “fixed” by developers. Subsequently, a few hours later a minor update to Chrome OS 56 rolled out. Initial reports from users are seeing the monitor issue alleviated.
Our friend BoB, who alerted us to the problem, has emailed me to update the status of his device. At this time he has successfully run in docked mode without any crashed. He did state he noticed a few screen flickers here and there but so far, so good.
I have since checked my Acer Chromebooks 14 and 15 and have not been able to duplicate the problem. Looks like a quick fix from developers and another win for open-sourcing.
The latest update to Chrome OS Stable should bring your device to version 56.0.2924.101. You can check your current version by heading to settings>About Chrome OS.
Have you experienced an external monitor blackout? Did the update take care of the problem? Drop a comment below and let us know. If you are still having a problem, don’t hesitate to report it by clicking Alt+Shift+I and providing as much information as possible.
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Thanks to BoB for the quick update.